OPINIONS

We have a very good quality measurement due to our own guest reviews.

The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.

Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.

Satisfaction Statistics

The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.

Logo Ecommerce Hotels

396

Total views last 12 months.

9,5/10 10

Global

Service Pool Bar

9,2

Apartment cleaning

9,6

Reception Service

9,7

Quality - Price

9,4

Muy buena atención en recepción y relación calidad precio

Proporcionar un mini kit de limpieza con el fin de poder dejar las instalaciones igual o mejor que nos la encontramos y de paso no incurrir en un “gasto”, que para estancias de poco tiempo no sería necesario

10

Juan Carlos Garcia

  • Spain
  • Check-In: 2024-09-28
  • Check-Out: 2024-10-03

Estimado Juan Carlos, Gracias por su excelente comentario. Estamos encantados de saber que disfrutó del atento servicio de nuestra recepción y que encontró un gran valor en su estancia. Apreciamos su sugerencia sobre un mini kit de limpieza, ya que podría mejorar la experiencia de nuestros huéspedes, además de ser conveniente para estancias más cortas. Esperamos volver a darle la bienvenida pronto. Best Regards.

Fernando Bernal

Director General

Everything.. could not fault anything , absolutely loved it

Personal preference.. I missed music by the pool , I understand why you don’t as this takes away the peace and quiet that some people like

10

Jennifer Edwards

  • England
  • Check-In: 2024-09-26
  • Check-Out: 2024-10-03

Dear Jennifer, Thank you for your fantastic review! We're delighted to hear that you loved your stay with us. We appreciate your feedback about the pool music—it's always a balance between creating a lively atmosphere and maintaining a peaceful environment for all our guests. We hope to welcome you back soon for another wonderful experience! Best Regards.

Fernando Bernal

Director General

The apartment complex was very nice very clean It was a big problem that there were no towels for the pool or beach also no dishwashing products or soap in the bathroom If these had been available it would have been a 4 star complex. Breakfast was nice

Towels for pool and beach Dishwashing products and soap

5,5

Mary Naughton

  • Ireland
  • Check-In: 2024-09-22
  • Check-Out: 2024-10-02

Dear Mary, Thank you for your feedback! We're glad you found our apartment complex clean and enjoyed the breakfast. We sincerely apologize for the inconvenience caused by the lack of towels for the pool and beach, as well as the dishwashing products and soap. We appreciate your suggestions, and we'll work on improving these amenities for future guests. We hope to have the opportunity to welcome you back for an even better experience! Best Regards,

Fernando Bernal

Director General

Booking