OPINIONS
We have a very good quality measurement due to our own guest reviews.
We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
La atención de recepción tanto a la llegada. Como cuando nos fuimos se me quedo un altavoz, y me llamaron que se me había olvidado. Y lo agradezco mucho.
Son apartamentos con encanto.
Estimada Virginia, ¡Muchas gracias por su amable comentario! Nos alegra mucho saber que recibió una excelente atención por parte de nuestro equipo de recepción tanto en su llegada como en su salida. Nos esforzamos por brindar un servicio cálido y atento a todos nuestros huéspedes. Nos complace saber que encontró nuestros apartamentos encantadores. Trabajamos arduamente para crear un ambiente acogedor y agradable para que nuestros huéspedes se sientan como en casa durante su estancia. Agradecemos mucho que haya mencionado el altavoz olvidado. Siempre estamos atentos a los objetos perdidos para asegurarnos de que sean devueltos a sus dueños. Nos complace haber podido contactarle y que haya podido recuperar su pertenencia. Gracias por elegir nuestros apartamentos y por tomarse el tiempo de compartir su experiencia. Esperamos recibirle nuevamente en el futuro y ofrecerle otra estancia encantadora. Si hay algo más en lo que podamos ayudarle, no dude en hacérnoslo saber. Un cordial saludo,
Director General
Nice complex , friendly staff
Probably the restaurant, I know it was being renovated during our stay but this wasn’t in the description when we booked ,
Dear Jeanette, Thank you for your feedback and for choosing our complex for your stay. We're glad to hear that you found our staff friendly and enjoyed your overall experience. We apologize for any inconvenience caused by the restaurant renovation. We strive to provide accurate and up-to-date information about our facilities, and we regret if this was not communicated clearly during the booking process. Your feedback will be taken into consideration for future improvements. We appreciate your understanding and hope that the other aspects of your stay met your expectations. If there is anything else we can assist you with, please let us know. We value your feedback and look forward to welcoming you back in the future. Best Regards,
Director General
Beds and pillows we great.