OPINIONS
We have a very good quality measurement due to our own guest reviews.
We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
Very clean. Most of the staff were very friendly and helpful.
Bedding to be changed more than once per week. All of the bar staff were lovely except for one small blonde haired lady. I dont think that customer service is her strongest point.
Dear Darrell, Thank you for your feedback and for recognizing our cleanliness and the friendly service from most of our team. We’re glad you enjoyed your time here and appreciate your input on our housekeeping schedule for bedding changes. We’re also sorry to hear that one interaction did not meet our usual standards. We’ll look into this to ensure a warm and welcoming experience from all of our staff. We hope to welcome you back soon for an even better stay!
Director General
Reception very helpful good for taxis All staff were polite and pleasant Room quality was good and loved the bec
A bit warmer pool would be nice
Dear Tracey, Thank you for your fantastic review! We're delighted to hear that you enjoyed the room quality, our helpful reception team, and the friendly atmosphere created by our staff. Your feedback on the pool temperature is noted, and we'll keep it in mind as we continue improving our guests' experience. We look forward to welcoming you back for another great stay! Best regards.
Director General
We have always enjoyed our stay at Bitacora as it has a homely feel to it. The staff has always been polite and friendly and the location has been just right for us
The kitchen area could do with a refresher as the cupboards are a little outdated and in need a little repair
Dear Adrian, Thank you for your wonderful review! We're thrilled to hear that you enjoy the homely atmosphere at Bitacora and appreciate our friendly staff. Your feedback regarding the kitchen area is valuable, and we will certainly look into refreshing the cupboards. We look forward to welcoming you back for another enjoyable stay! Best Regards,
Director General