LES OPINIONS
Nous avons une très bonne mesure de la qualité en raison de nos propres commentaires des clients.
Nous avons une très bonne mesure de la qualité en raison de nos propres commentaires des clients.
Les avis et commentaires suivants ont été rédigés par des invités ayant réservé via notre site Web. Ces personnes nous ont autorisés à publier leur nom, les dates de leur séjour et l’évaluation qu’ils ont faite de notre établissement.
Quelques jours après le départ de Apartamentos Bitacora Club, les clients ont reçu une forme de mesure de qualité et de satisfaction client envoyée par la société Ecommerce Hotels. Cette société garantit que les évaluations ont été effectuées par des personnes séjournant à Apartamentos Bitacora Club. les commentaires publiés dans les portails d'opinion ne garantissent pas que les évaluations et les commentaires ont été faits par des personnes ayant séjourné dans notre établissement.
Le tableau suivant indique la moyenne des évaluations faites par nos clients à travers le système de mesure de qualité fourni par Ecommerce Hotels.
Total des affichages durent 12 mois
Mondial
stayed recently with yourselves and I just want to past on a message of gratitude towards the staff of the hotel especially reception . I had a very unwell baby my time there and had to move around rooms quite a bit the lad on reception I didn't get his name but he was so helpful towards us he made sure we always had a ground floor to accommodate the baby and even offered to ring doctor for the baby he gave us names of medication for myself while I was also unwell he genuinely went above and beyond . He allowed us to move room before required check in time to help make our trip easier with the sick baby . I have stayed in many places in Lanzarote as I have been coming neatly 10 years and I have never had a staff member treat me and my family so well and be so caring so I would really like to express my gratitude and thanks if this could be passed on .
Nothing
Dear Sara, Thank you so much for your kind words and feedback. We're glad to hear that our staff, especially our reception team, was able to assist you during a challenging time with your unwell baby. We'll make sure to pass on your gratitude to the team member who helped you. Your comfort and well-being are always our top priority, and we're grateful for your recognition. We hope to welcome you and your family back again soon under happier circumstances. Best Regards,
Director General
Bar staff are amazing
Pool was out of use for 2 days which made us very unhappy
Dear Glen, Thank you for recognizing our bar staff's excellence. We apologize for the inconvenience caused by the pool closure. We'll strive to ensure such issues are minimized in the future to enhance your experience. Best Regards,
Director General
We LOVE Bitacora, This is our 3rd return in 2 year's and will never stay anywhere else in Lanzarote, We actually wait until there is availability to book. Reception Staff are so welcoming and helpful.
Our last 2 days this year was ruined by not having the pool to use. Very disappointed in this.
Dear Samantha, Thank you for your continued support and kind words about Bitacora! We're sorry to hear about the inconvenience with the pool during your last visit. We'll do our best to ensure such issues are addressed promptly in the future. We look forward to welcoming you back for your next stay! Best Regards,
Director General