ÅSIKTER
Vi har en mycket bra kvalitetsmätning på grund av våra egna gästrecensioner.
Vi har en mycket bra kvalitetsmätning på grund av våra egna gästrecensioner.
Följande betyg och kommentarer har skrivits av gäster som har bokat via vår hemsida. Dessa personer har auktoriserat oss att publicera sitt namn, datum för vistelsen och utvärderingen av vår verksamhet.
Dagar efter avgången av Apartamentos Bitacora Club har gästerna fått en form av kvalitetsmätning och kundnöjdhet, som skickades av företaget Ecommerce Hotels, garanterar detta företag att utvärderingarna har gjorts av personer som har bott på Apartamentos Bitacora Club, till skillnad från kommentarer som publiceras i opinionsportaler, som inte garanterar att utvärderingar och kommentarer har gjorts av personer som har bott på vår anläggning.
Följande tabell visar genomsnittet av utvärderingarna utförda av våra gäster, genom kvalitetsmätningssystemet som tillhandahålls av företaget Ecommerce Hotels.
Totalt antal recensioner senaste 12 månaderna.
Global
It was best holiday me and my family have had clean friendly location was great just faultless ready to book again for next year thanks to reception,bar,and especially the cleaning staff
Can't think of much improvements needed
Dear Wayne, Thank you so much for your glowing review and perfect rating! We’re thrilled to hear that you and your family had such a wonderful holiday with us. It’s fantastic to know that our clean facilities, friendly staff, and great location contributed to your experience. We sincerely appreciate your kind words about our reception, bar, and cleaning teams. We’re also pleased to hear that you feel little improvement is needed. We look forward to welcoming you back next year for another exceptional stay. Best regards,
Generaldirektör
Very enjoyable stay as always...
Not a lot to change really, maybe remove unused towels are a certain period down by the pool .
Dear Jason, Thank you for your excellent review and perfect rating! We’re delighted that you enjoyed your stay with us once again. We appreciate your suggestion regarding the removal of unused towels by the pool and will certainly consider it as we continue to enhance our guest experience. We look forward to welcoming you back for another enjoyable stay. Best regards,
Generaldirektör
Staff were very friendly and accommodating. The complex was clean and the apartment was spotless. The beds were very comfortable. The pool was a great size and very clean. The bar and food were excellent.
As you can see I have given 10 out of 10 for everything but there is one reason I could never return; the sun-bed situation in the morning. There is a situation that the only way to get a bed is to queue for an hour from 8am to 9am each morning which is crazy. Can the pool not be cleaned and tidied the night before or early morning to allow people to go in once they wake up. Or towels of those who “book” a bed be removed after 2 hours if they do not return. Other than that Bitacora is perfect and we had a very happy time, but the stress of standing behind a chain each morning is not something people like doing on holiday. Thanks.
Dear Peter, Thank you for your wonderful review and perfect rating! We’re thrilled to hear that you enjoyed our friendly staff, clean facilities, comfortable beds, and excellent bar and food offerings. We sincerely apologize for the inconvenience you experienced with the sun-bed situation. Your feedback is invaluable, and we are currently exploring ways to improve this aspect, including possible changes to our pool maintenance schedule and policies regarding unattended towels. We appreciate your understanding and hope to have the opportunity to welcome you back for a more relaxing stay in the future. Best regards,
Generaldirektör