ÅSIKTER
Vi har en mycket bra kvalitetsmätning på grund av våra egna gästrecensioner.
Vi har en mycket bra kvalitetsmätning på grund av våra egna gästrecensioner.
Följande betyg och kommentarer har skrivits av gäster som har bokat via vår hemsida. Dessa personer har auktoriserat oss att publicera sitt namn, datum för vistelsen och utvärderingen av vår verksamhet.
Dagar efter avgången av Apartamentos Bitacora Club har gästerna fått en form av kvalitetsmätning och kundnöjdhet, som skickades av företaget Ecommerce Hotels, garanterar detta företag att utvärderingarna har gjorts av personer som har bott på Apartamentos Bitacora Club, till skillnad från kommentarer som publiceras i opinionsportaler, som inte garanterar att utvärderingar och kommentarer har gjorts av personer som har bott på vår anläggning.
Följande tabell visar genomsnittet av utvärderingarna utförda av våra gäster, genom kvalitetsmätningssystemet som tillhandahålls av företaget Ecommerce Hotels.
Totalt antal recensioner senaste 12 månaderna.
Global
Staff were very friendly and accommodating. The complex was clean and the apartment was spotless. The beds were very comfortable. The pool was a great size and very clean. The bar and food were excellent.
As you can see I have given 10 out of 10 for everything but there is one reason I could never return; the sun-bed situation in the morning. There is a situation that the only way to get a bed is to queue for an hour from 8am to 9am each morning which is crazy. Can the pool not be cleaned and tidied the night before or early morning to allow people to go in once they wake up. Or towels of those who “book” a bed be removed after 2 hours if they do not return. Other than that Bitacora is perfect and we had a very happy time, but the stress of standing behind a chain each morning is not something people like doing on holiday. Thanks.
Dear Peter, Thank you for your wonderful review and perfect rating! We’re thrilled to hear that you enjoyed our friendly staff, clean facilities, comfortable beds, and excellent bar and food offerings. We sincerely apologize for the inconvenience you experienced with the sun-bed situation. Your feedback is invaluable, and we are currently exploring ways to improve this aspect, including possible changes to our pool maintenance schedule and policies regarding unattended towels. We appreciate your understanding and hope to have the opportunity to welcome you back for a more relaxing stay in the future. Best regards,
Generaldirektör
Lovely apt and complex , staff are friendly and very helpful.
We had difficulty getting sunbeds , we had to que from 8.15am each morning to get a sun bed which are released at 9am. Unaccompanied towels should be removed by staff if there is no one on the bed after two hrs.
Dear Michelle, Thank you for your wonderful review and for rating us 8.8 out of 10! We're pleased to hear that you enjoyed the apartment and our friendly staff. We appreciate your feedback regarding the sunbeds. We understand how frustrating it can be to wait for a spot, and we will certainly consider your suggestion about removing unaccompanied towels after a certain period to improve the situation. We hope to have the pleasure of welcoming you back soon, and we’ll strive to make your next stay even more enjoyable. Thank you again for your valuable input!
Generaldirektör
Lovely apartments very clean snack bar very reasonable would definitely stay again
Only issue was with sun beds up at 8 to get into a queue to get a sunbed is not a relaxing holiday and for the beds to be left with towels most off the dry with out any use was a shame
Dear Martina, Thank you for your fantastic review and perfect rating! We’re delighted to hear that you enjoyed our clean apartments and found our snack bar to be reasonably priced. We apologize for the inconvenience you experienced with the sunbeds. Your feedback regarding the queue and the issue of unattended towels is valuable, and we will work on addressing these concerns to enhance our guests' comfort. We look forward to the opportunity of welcoming you back for a more relaxing stay. Best regards,
Generaldirektör