OPINIONS
We have a very good quality measurement due to our own guest reviews.
We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
Always stay at Bitacora when we come to Lanzarote. Lovely complex, clean & comfortable apartments & has everything you need. Staff are friendly, can’t wait to see the results of the refurbishment in the bar & reception when we return. Back in October for our 8th stay
Nothing
Dear Clair, Thank you for taking the time to share your feedback about your stays at Bitacora Apartments. We are absolutely delighted to receive a perfect rating of 10 out of 10 from you. We're honoured that you chose Bitacora Apartments as your preferred accommodation whenever you visit Lanzarote. Your loyalty means the world to us, and we're thrilled to be a part of your travel traditions. It brings us great joy to know that you find our complex lovely, and the apartments clean and comfortable. We take great pride in providing a welcoming and well-maintained environment for our guests, and we're glad that we could meet your expectations. Our staff will be delighted to hear that you find them friendly. We strive to create a warm and welcoming atmosphere, and it's wonderful to know that our team's efforts have been recognized and appreciated by you. We're excited about the ongoing refurbishment of our bar and reception, and we can't wait for you to see the results during your next visit in October. We're confident that the upgraded facilities will enhance your experience even more. Thank you for your kind words, and we're eagerly looking forward to welcoming you back for your 8th stay at Bitacora Apartments. If there's anything specific you'd like us to arrange for your upcoming visit, please don't hesitate to let us know, and we'll do our best to ensure your stay is nothing short of exceptional. Once again, thank you for being a part of the Bitacora Apartments family. We're counting down the days until we get to see you again in October! Best regards,
Director General
Really enjoyed the upgraded facilities in the superior apartment. The shower was excellent. We appreciate that you were refurbishing the bar and restaurant so will look forward to visiting again when that is completed. Reception staff were excellent very accommodating they were extremely helpful. The complex is fantastic and we really enjoyed our stay. Well done to everyone.
More sunshades around the pool.
Dear Chanel, Thank you for taking the time to share your feedback about your recent stay at Bitacora Apartments. We sincerely appreciate your review and the rating you have given us. We're delighted to hear that you really enjoyed the upgraded facilities in the superior apartment and that you found the shower to be excellent. Our team works hard to ensure that our accommodations are comfortable and well-maintained, and we're glad that these aspects of your stay met your expectations. We're excited about the ongoing refurbishment of our bar and restaurant, and we understand that this may have impacted your experience during your stay. Your understanding and patience are greatly appreciated, and we can't wait for you to visit again once the refurbishment is completed. We're confident that the updated facilities will enhance your future stay even more. We're thrilled to know that our reception staff was excellent and very accommodating. Providing outstanding service and assistance to our guests is our top priority, and we're glad that they could be of help during your stay. We appreciate your kind words about the fantastic complex and are happy that you enjoyed your overall stay with us. Regarding your suggestion for more sunshades around the pool, we understand the importance of providing ample shade for our guests' comfort. Your feedback is invaluable, and we will take it into consideration as we continue to improve our amenities and facilities. Once again, thank you for choosing Bitacora Apartments for your accommodation needs, and we look forward to welcoming you back in the future. If there are any specific preferences you have for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them. Best regards,
Director General
The relaxed and quiet atmosphere of the complex was great. The apartment was spacious, well equipped and very clean . The supermarket onsite was fantastic and had a great choice of food. Also the short distance from the hotel to the centre was an enjoyable 15 mins walk.