OPINIONS
We have a very good quality measurement due to our own guest reviews.
We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
Beds and pillows we great.
Beds and pillows we great.
Pool side umbrella’s locking mechanism not working.I saw two blow into the kiddies pool.
Dear Howard, Thank you for your feedback and for choosing our complex for your stay. We're glad to hear that you found the beds and pillows comfortable. We apologize for the issue with the poolside umbrellas and their locking mechanism. Ensuring the safety and convenience of our guests is a top priority for us, and we appreciate you bringing this to our attention. We will address the issue and take the necessary steps to fix or replace the umbrellas to prevent any further incidents. We appreciate your feedback as it helps us identify areas for improvement. We strive to provide a safe and enjoyable experience for all our guests, and your input is valuable to us. If there is anything else we can assist you with, please don't hesitate to let us know. Best Regards,
Director General
We love the apartments for they are perfect for our holiday requirements and are situated nicely in a location central to the area.
Nothing wrong
Dear Adrian, Thank you so much for your kind feedback! We're delighted to hear that our apartments are perfect for your holiday needs and that you appreciate their central location. We strive to provide a comfortable and convenient experience for our guests, and it's fantastic to know that we have met your expectations. We hope you had a fantastic time during your stay with us, and we look forward to hosting you again in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing our apartments, and we can't wait to welcome you back! Best Regards,
Director General