OPINIONS
We have a very good quality measurement due to our own guest reviews.
We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
Great customer service from all members of staff
Kitchen area needs updating
Dear Grant, Thank you for your perfect 10 rating and kind words about our customer service! We appreciate your feedback on the kitchen area, and we'll certainly consider updates for an enhanced experience. Looking forward to hosting you again for another great stay. Best regards,
Director General
Really lovely new reception area. Friendly and helpful staff especially in the bar. They always had time to chat and share a joke. Cleanliness was excellent the cleaners worked very hard and the maintenance staff were always working. A great place to stay in Lanzarote.
There were plenty of sunbeds but need more sun umbrellas.
Dear Chanel, Thank you for your perfect 10 rating and wonderful feedback! We're thrilled you enjoyed our new reception area and experienced friendly and helpful staff, especially in the bar. Your appreciation for cleanliness and the hardworking cleaning and maintenance teams is heartening. We'll certainly consider your suggestion for more sun umbrellas. Looking forward to welcoming you back for another great stay. Best regards,
Director General
Perfect
Nothing
Dear Giles, Thank you for your perfect 10 rating and the simple yet wonderful feedback—perfect! We're delighted to have provided an excellent experience, and we look forward to welcoming you back for more perfect stays. Best regards,
Director General