OPINIONS
We have a very good quality measurement due to our own guest reviews.
We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
We LOVE Bitacora, This is our 3rd return in 2 year's and will never stay anywhere else in Lanzarote, We actually wait until there is availability to book. Reception Staff are so welcoming and helpful.
Our last 2 days this year was ruined by not having the pool to use. Very disappointed in this.
Dear Samantha, Thank you for your continued support and kind words about Bitacora! We're sorry to hear about the inconvenience with the pool during your last visit. We'll do our best to ensure such issues are addressed promptly in the future. We look forward to welcoming you back for your next stay! Best Regards,
Director General
Excellent all round, staff brilliant, cleaning excellent, very efficient, pool bar prices very reasonable. Your staff are wonderful. Would love to return.
Nothing.
Dear Dawn, Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back soon! Best,
Director General
Pool bar very friendly and good food and service. Prices were ok.
The fact that I cannot reserve a specific apartment on any dates for sure is not so great. As we usually holiday for 2 or 3 weeks - For me this means we may end up in an apartment we’re not really happy with for quite a long time.
Dear Charlie, Thank you for sharing your feedback about your stay! We're glad to hear that you enjoyed the friendly atmosphere at the pool bar, as well as the good food and service we provide at reasonable prices. We understand your concern regarding apartment allocation. We apologize for any inconvenience this may have caused during your stay. For future visits, we strongly recommend that you contact us in advance. This way, we can do our best to assign you the specific apartment you desire, provided it's available for the desired dates. We value your satisfaction and want to ensure that you have the best possible experience during your stay with us. We look forward to welcoming you again and ensuring that your next visit is even more enjoyable! Best regards,
Director General