OPINIONS
We have a very good quality measurement due to our own guest reviews.
We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
Lovely apartments very clean snack bar very reasonable would definitely stay again
Only issue was with sun beds up at 8 to get into a queue to get a sunbed is not a relaxing holiday and for the beds to be left with towels most off the dry with out any use was a shame
Dear Martina, Thank you for your fantastic review and perfect rating! We’re delighted to hear that you enjoyed our clean apartments and found our snack bar to be reasonably priced. We apologize for the inconvenience you experienced with the sunbeds. Your feedback regarding the queue and the issue of unattended towels is valuable, and we will work on addressing these concerns to enhance our guests' comfort. We look forward to the opportunity of welcoming you back for a more relaxing stay. Best regards,
Director General
I thought the staff wee very friendly and I loved the relaxed feel.
Maybe a wee slide into the pool but otherwise I don’t feel anything needs improved.
Dear Julie, Thank you so much for your wonderful feedback and perfect rating! We’re delighted to hear that you found our staff friendly and enjoyed the relaxed atmosphere. Your suggestion of adding a slide to the pool is greatly appreciated, and we’ll definitely take it into consideration. We’re thrilled that your stay was enjoyable, and we look forward to welcoming you back in the future. Best regards,
Director General
La limpieza ha mejorado notablemente desde mis estancias anteriores. La camarera de pisos fue excelente durante toda la estadía.
Me sorprendió que la camarera del bar no hablara español, lo que nos dificultó la comunicación. Lo que realmente me pareció un problema es que se ocupan las hamacas con toallas y luego no las usan durante horas o incluso en todo el día. Esto nos limitó el acceso a las hamacas varios días.
Estimada Daida, Gracias por sus comentarios y por destacar la mejora en la limpieza y el excelente servicio de nuestro personal de limpieza. Pedimos disculpas por la barrera del idioma con el personal del bar y trabajaremos para mejorar la comunicación. También estamos tratando el tema de las tumbonas y las toallas para garantizar un acceso justo para todos los huéspedes. Agradecemos sus comentarios y esperamos poder ofrecerle una mejor experiencia en su próxima visita.
Director General