We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
The bitacora is an amazing hotel. My kid's love the pool, Friendly staff, great amenities. Lovely hotel all round.
Nothing I love it there
Dear Sonia, Thank you so much for your wonderful feedback! We're thrilled to hear that your kids enjoyed the pool and that you had a great experience with our friendly staff and amenities. We truly appreciate your support and look forward to welcoming you back to the Bitacora Apartments for another fantastic stay. Best regards,
Director General
The bitacora is an amazing hotel. My kid's love the pool, Friendly staff, great amenities. Lovely hotel all round.
Location Friendly reception Room size very good. We didn't use the pool bar to comment on their service.
Nothing we can think of. Slme neighbours were constantly scraping furniture along the floor butbthats not the hotels issue.
Dear Helen, Thank you for your feedback! We’re pleased to hear that you appreciated the location, the friendly reception team, and the room size. We apologize for the noise from neighboring guests – while it's beyond our control, we understand how that could impact your stay. We hope to welcome you back soon for another great experience. Best regards,
Director General
