We have a very good quality measurement due to our own guest reviews.
The following ratings and comments have been written by guests who have booked through our website. These people have authorized us to publish their name, the dates of their stay and the evaluation they have made of our establishment.
Days after the departure of Apartamentos Bitacora Club, guests have received a form of quality measurement and customer satisfaction, sent by the company Ecommerce Hotels, this company guarantees that the evaluations have been made by people who have been staying at Apartamentos Bitacora Club, unlike the comments that are published in opinion portals, which do not guarantee that the evaluations and comments have been made by people who have stayed at our establishment.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
Pool was clean. Beds in bedroom comfy. Air con is good in the bedroom
No parasols out, even when not windy. Not letting guests pay for late checkout when rooms were available to book for that night. Rude pool bar staff when we asked for help with a parasol. I understand when it was very windy, but on calmer days but we ended up going to other apartments and spending loads there, simply to get some shade at the pool. WiFi absolutely dreadful. Sofa bed so creaky and uncomfortable. Not good for there to be no reception staff all afternoon.
Dear Sarah, Thank you for your feedback. We are glad you found the pool clean and the bedroom comfortable. We are sorry for the inconvenience with the parasols and our reception coverage in the afternoon. Our team always aims to assist guests as best as possible, and your comments will help us improve. We are also working on improving the WiFi and sofa beds to enhance future stays. Kind regards,
Director General
LA AMABILIDAD DEL PERSONAL
EL TEMA DE LAS PISCINA CON LA RESERVA DE TOALLAS
Estimada Asuncion, Gracias por tu valoración. Nos alegra saber que apreciaste la amabilidad de nuestro personal. Respecto a las toallas en las hamacas, queremos comentarte que retiramos aquellas que se dejan reservando las tumbonas para que todos nuestros huéspedes tengan la oportunidad de disfrutarlas. Atentamente,
Director General
Love coming back to Bitacora… the staff are always so polite and welcoming. The pool area is always kept super clean especially in peak season. Comfortable apartments with beautiful views
Nothing, stay as you are
Dear Rachel, Thank you so much for your wonderful review of Bitacora Apartments. We are delighted to hear you love coming back and appreciate our polite and welcoming staff. It’s great to know you enjoyed the pool area, the cleanliness, and the comfortable apartments with beautiful views. Your kind words truly motivate us to keep providing the best for our guests. Kind regards,
Director General
