OPINIÕES
Nós temos uma medição de qualidade muito boa, devido às nossas próprias avaliações de hóspedes.
Nós temos uma medição de qualidade muito boa, devido às nossas próprias avaliações de hóspedes.
As seguintes classificações e comentários foram escritos por hóspedes que reservaram através do nosso site. Essas pessoas autorizaram-nos a publicar o seu nome, as datas da sua estadia e a avaliação que fizeram do nosso estabelecimento.
Dias após a partida do Apartamentos Bitacora Club, os hóspedes receberam uma forma de medição de qualidade e satisfação do cliente, enviada pela empresa Ecommerce Hotels, esta empresa garante que as avaliações foram feitas por pessoas que se hospedaram no Apartamentos Bitacora Club, ao contrário do comentários publicados em portais de opinião, que não garantem que as avaliações e comentários tenham sido feitos por pessoas que permaneceram em nosso estabelecimento.
A tabela a seguir mostra a média das avaliações feitas pelos nossos hóspedes, através do sistema de medição de qualidade fornecido pela empresa Ecommerce Hotels.
Total de avaliações nos últimos 12 meses.
Global
Very enjoyable stay as always...
Not a lot to change really, maybe remove unused towels are a certain period down by the pool .
Dear Jason, Thank you for your excellent review and perfect rating! We’re delighted that you enjoyed your stay with us once again. We appreciate your suggestion regarding the removal of unused towels by the pool and will certainly consider it as we continue to enhance our guest experience. We look forward to welcoming you back for another enjoyable stay. Best regards,
General Manager
Staff were very friendly and accommodating. The complex was clean and the apartment was spotless. The beds were very comfortable. The pool was a great size and very clean. The bar and food were excellent.
As you can see I have given 10 out of 10 for everything but there is one reason I could never return; the sun-bed situation in the morning. There is a situation that the only way to get a bed is to queue for an hour from 8am to 9am each morning which is crazy. Can the pool not be cleaned and tidied the night before or early morning to allow people to go in once they wake up. Or towels of those who “book” a bed be removed after 2 hours if they do not return. Other than that Bitacora is perfect and we had a very happy time, but the stress of standing behind a chain each morning is not something people like doing on holiday. Thanks.
Dear Peter, Thank you for your wonderful review and perfect rating! We’re thrilled to hear that you enjoyed our friendly staff, clean facilities, comfortable beds, and excellent bar and food offerings. We sincerely apologize for the inconvenience you experienced with the sun-bed situation. Your feedback is invaluable, and we are currently exploring ways to improve this aspect, including possible changes to our pool maintenance schedule and policies regarding unattended towels. We appreciate your understanding and hope to have the opportunity to welcome you back for a more relaxing stay in the future. Best regards,
General Manager
Lovely apt and complex , staff are friendly and very helpful.
We had difficulty getting sunbeds , we had to que from 8.15am each morning to get a sun bed which are released at 9am. Unaccompanied towels should be removed by staff if there is no one on the bed after two hrs.
Dear Michelle, Thank you for your wonderful review and for rating us 8.8 out of 10! We're pleased to hear that you enjoyed the apartment and our friendly staff. We appreciate your feedback regarding the sunbeds. We understand how frustrating it can be to wait for a spot, and we will certainly consider your suggestion about removing unaccompanied towels after a certain period to improve the situation. We hope to have the pleasure of welcoming you back soon, and we’ll strive to make your next stay even more enjoyable. Thank you again for your valuable input!
General Manager