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Antall besøk siste 12 måneder
Globalt
The upgrades were excellent and the staff in the bar & reception helpful and welcoming.
The apartment was mostly clean except there was deficits in the bath room behind the door, and shower tray looked dirty but I don’t think that was the cleaners fault
Dear Dee, Thank you for taking the time to share your feedback regarding your recent stay at Bitacora Lanzarote Club. We're thrilled to hear that you found the upgrades to be excellent and that our bar and reception staff were helpful and welcoming. We apologize for any cleanliness issues you encountered in the bathroom. Please rest assured that we take cleanliness very seriously, and we will address the areas you mentioned to ensure that our standards are consistently met. Your comments are invaluable to us as they help us identify areas where we can improve. We appreciate your understanding and hope that this will not deter you from choosing to stay with us again. If you have any further suggestions or concerns, please feel free to reach out. We look forward to the opportunity to welcome you back for an even better experience in the future. Warm regards,
Director General
This was our third time to stay at Bitacora, we love it. Lovely pool, apartments are clean and spacious and it's a great location, we will most certainly be back. Food at the pool bar is great quality.
It would be great if the the towels supplied were a bit bigger.
Dear Sarah, Thank you for your wonderful review and for choosing Bitacora Apartments as your preferred destination for the third time! We are absolutely thrilled to receive a perfect rating of 10 out of 10 from you and to know that you love your stays with us. We're delighted to hear that you enjoyed the lovely pool, clean and spacious apartments, and our convenient location. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad that we could meet your expectations once again. We're also pleased to know that you enjoyed the food at our pool bar. Our culinary team takes great care to serve high-quality and delicious meals, and your appreciation means a lot to us. Thank you for your suggestion regarding the size of the towels supplied. We always value guest feedback as it helps us identify areas where we can make improvements. Rest assured, we will take your comment into consideration as we strive to enhance our amenities and services. We truly appreciate your loyalty to Bitacora Apartments, and we can't wait to welcome you back for your fourth visit. If there's anything specific you'd like us to arrange for your next stay, please feel free to let us know, and we'll do our best to accommodate your preferences. Once again, thank you for your kind words and for being a part of the Bitacora family. We're looking forward to making your next stay even more memorable! Best regards,
Director General
We have stayed in the Bitacora Cub apartments many times they are a firm favourite with our family. On this occasion we had to leave early because of illness at home and I will never forget the kindness shown to us on our departure. Thank you.
Always look forward to returning to Bitacora Club.
Dear Maria, Thank you for your heartfelt review and for choosing Bitacora Cub apartments as your home away from home time and time again. We are truly honoured to receive a perfect rating of 10 out of 10 from you and to be considered a firm favourite with your family. While we are overjoyed to know that you have enjoyed your stays with us in the past, we are sorry to hear about the circumstances that led to your early departure this time. Our thoughts are with you and your family during this challenging time, and we hope everything is improving back home. Your kind words about the kindness shown to you on your departure warm our hearts. At Bitacora, we strive to create a caring and supportive environment for all our guests, and it means the world to us that our team could make a positive impact during a difficult moment. We sincerely appreciate your loyalty and always look forward to welcoming you back to Bitacora Club. Your continued trust and support are what inspire us to consistently provide the best possible experience for each guest. If there is anything we can do to make your future stays even more comfortable or if you have any special requests, please don't hesitate to let us know. We are here to ensure that your time with us is both enjoyable and memorable. Once again, thank you for your heartfelt review and for being a part of the Bitacora family. We send our warmest wishes to you and your loved ones, and we can't wait to see you again soon. Best regards,
Director General