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Antall besøk siste 12 måneder
Globalt
Todo
Spotlessly clean great staff
More sun umbrellas please
Dear Helen, Thank you so much for your perfect rating and for sharing your wonderful feedback about your recent stay at Bitacora Apartments. We truly appreciate your positive review and are thrilled to hear that you had a fantastic experience with us. We're delighted that you found our apartments to be spotlessly clean and that our staff left a positive impression on you. Providing a clean and comfortable environment is important to us, and we're pleased that we met your expectations. We also appreciate your suggestion regarding more sun umbrellas. Feedback from our valued guests like you helps us enhance our amenities and make improvements to better serve you. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We're here to ensure that your future stays are even more enjoyable and comfortable. Thank you for choosing Bitacora Apartments for your stay, and we hope to have the pleasure of welcoming you back in the future. We look forward to providing you with another exceptional experience. Best regards,
Director General
The upgrades were excellent and the staff in the bar & reception helpful and welcoming.
The apartment was mostly clean except there was deficits in the bath room behind the door, and shower tray looked dirty but I don’t think that was the cleaners fault
Dear Dee, Thank you for taking the time to share your feedback regarding your recent stay at Bitacora Lanzarote Club. We're thrilled to hear that you found the upgrades to be excellent and that our bar and reception staff were helpful and welcoming. We apologize for any cleanliness issues you encountered in the bathroom. Please rest assured that we take cleanliness very seriously, and we will address the areas you mentioned to ensure that our standards are consistently met. Your comments are invaluable to us as they help us identify areas where we can improve. We appreciate your understanding and hope that this will not deter you from choosing to stay with us again. If you have any further suggestions or concerns, please feel free to reach out. We look forward to the opportunity to welcome you back for an even better experience in the future. Warm regards,
Director General