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Antall besøk siste 12 måneder
Globalt
Really lovely new reception area. Friendly and helpful staff especially in the bar. They always had time to chat and share a joke. Cleanliness was excellent the cleaners worked very hard and the maintenance staff were always working. A great place to stay in Lanzarote.
There were plenty of sunbeds but need more sun umbrellas.
Dear Chanel, Thank you for your perfect 10 rating and wonderful feedback! We're thrilled you enjoyed our new reception area and experienced friendly and helpful staff, especially in the bar. Your appreciation for cleanliness and the hardworking cleaning and maintenance teams is heartening. We'll certainly consider your suggestion for more sun umbrellas. Looking forward to welcoming you back for another great stay. Best regards,
Director General
Nice upgrade to reception and pool bar.
Apartment needs upgrading ,bathroom very tired broken tiles near taps. Website booking needs fixing ,booked holiday confirmed and payed booked flights only for reservation to be cancelled. Lisa was amazing but totally overun in the morning with no help feel sorry for her .
Dear Mark, Thank you for your feedback and rating. We're glad you appreciate the upgrades to the reception and the pool bar. We apologize for the issues you encountered with the apartment and the website booking. Your comments are noted, and we'll work to address and improve these aspects. Lisa's dedication is appreciated, and we'll ensure she has the support needed. We value your input and hope to provide a better experience on your next visit. Best regards,
Director General
Perfect
Nothing
Dear Giles, Thank you for your perfect 10 rating and the simple yet wonderful feedback—perfect! We're delighted to have provided an excellent experience, and we look forward to welcoming you back for more perfect stays. Best regards,
Director General