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We hebben een zeer goede kwaliteitsmeting vanwege onze eigen beoordelingen.
We hebben een zeer goede kwaliteitsmeting vanwege onze eigen beoordelingen.
De volgende beoordelingen en opmerkingen zijn geschreven door gasten die via onze website hebben geboekt. Deze mensen hebben ons gemachtigd om hun naam, de data van hun verblijf en de evaluatie die zij van onze vestiging hebben gemaakt te publiceren.
Dagen na het vertrek van Apartamentos Bitacora Club, hebben gasten een vorm van kwaliteitsmeting en klanttevredenheid ontvangen, verzonden door het bedrijf Ecommerce Hotels, dit bedrijf garandeert dat de beoordelingen zijn gemaakt door mensen die in Apartamentos Bitacora Club hebben verbleven, in tegenstelling tot de opmerkingen die zijn gepubliceerd in opinion portals, die niet garanderen dat de evaluaties en opmerkingen zijn gemaakt door mensen die in onze vestiging zijn gebleven.
De volgende tabel meldt het gemiddelde van de beoordelingen gemaakt door onze gasten door de kwaliteit meetsysteem geleverd door het bedrijf Ecommerce Hotels.
Totaal aantal bezoekers de laatste 12 maanden
Globale
Enjoyed my 3rd stay at The Bitacora . Reception staff are very friendly and welcoming , the cleaners do a good job maintaining the properties. The food and service at the pool bar is fab
Stop people reserving sun beds
Dear Karen, Thank you for your feedback and for choosing The Bitacora for your third stay! We're delighted to hear that you found our reception staff friendly and welcoming, and that you were pleased with the cleanliness of our properties. It's great to know that you enjoyed the food and service at the pool bar as well. We appreciate your suggestion regarding sun bed reservations and will look into it. We hope to welcome you back for many more enjoyable stays!
Director General
Very nice hotel and very well run. Staff very nice and help you out with anything. Rooms are a great standard and pool area is very good. Can’t wait to come again.
Wouldn’t change anything.
Dear Tim, Thank you for your wonderful review and perfect rating! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you found our hotel well-run, with friendly and helpful staff, great rooms, and a fantastic pool area. We can't wait to welcome you back for another enjoyable stay! Best regards,
Director General
stayed recently with yourselves and I just want to past on a message of gratitude towards the staff of the hotel especially reception . I had a very unwell baby my time there and had to move around rooms quite a bit the lad on reception I didn't get his name but he was so helpful towards us he made sure we always had a ground floor to accommodate the baby and even offered to ring doctor for the baby he gave us names of medication for myself while I was also unwell he genuinely went above and beyond . He allowed us to move room before required check in time to help make our trip easier with the sick baby . I have stayed in many places in Lanzarote as I have been coming neatly 10 years and I have never had a staff member treat me and my family so well and be so caring so I would really like to express my gratitude and thanks if this could be passed on .
Nothing
Dear Sara, Thank you so much for your kind words and feedback. We're glad to hear that our staff, especially our reception team, was able to assist you during a challenging time with your unwell baby. We'll make sure to pass on your gratitude to the team member who helped you. Your comfort and well-being are always our top priority, and we're grateful for your recognition. We hope to welcome you and your family back again soon under happier circumstances. Best Regards,
Director General