LES OPINIONS
Nous avons une très bonne mesure de la qualité en raison de nos propres commentaires des clients.
Nous avons une très bonne mesure de la qualité en raison de nos propres commentaires des clients.
Les avis et commentaires suivants ont été rédigés par des invités ayant réservé via notre site Web. Ces personnes nous ont autorisés à publier leur nom, les dates de leur séjour et l’évaluation qu’ils ont faite de notre établissement.
Quelques jours après le départ de Apartamentos Bitacora Club, les clients ont reçu une forme de mesure de qualité et de satisfaction client envoyée par la société Ecommerce Hotels. Cette société garantit que les évaluations ont été effectuées par des personnes séjournant à Apartamentos Bitacora Club. les commentaires publiés dans les portails d'opinion ne garantissent pas que les évaluations et les commentaires ont été faits par des personnes ayant séjourné dans notre établissement.
Le tableau suivant indique la moyenne des évaluations faites par nos clients à travers le système de mesure de qualité fourni par Ecommerce Hotels.
Total des affichages durent 12 mois
Mondial
We always stay at Bitacora as the apartments are very clean and tidy, the whole site including the pool is clean and tidy. The on site bar has a great selection of food and drink. Bitacora staff are welcoming and friendly. It's a great place to stay.
It's a shame that the sun loungers are no longer allowed on the ground floor apartments. We are not people who like to sit round the pool all day. Also some apartments have reclining patio chairs and some don't. Would be good if all could be reclining chairs
Dear Emma, Thank you for your outstanding review and for your continued loyalty to Bitacora Lanzarote. We are delighted to hear that you appreciate the cleanliness of our apartments, the quality of our on-site bar, and the friendliness of our staff. We understand your concerns regarding the sun loungers and patio chairs. While our policies and amenities are designed to accommodate various preferences, we encourage you to discuss any specific requests or issues with the reception during your stay. Our team is always available to assist and address your needs. We look forward to welcoming you back for another enjoyable stay. Best regards,
Director General
Pretty much everything, having the shop on site was very convenient. The rooms and complex were spotlessly clean. The bar food was lovely, having the washer and dryer was really handy. Thank you
Please provide a lot more parasols and bases. Also, monitoring the sun beds for towels that are put out but aren’t used. That would be helpful
Dear Emma, Thank you for your excellent review. We are pleased to hear that you found the on-site shop, cleanliness, bar food, and laundry facilities to your satisfaction. We appreciate your suggestions regarding parasols and the monitoring of sunbeds. For any immediate needs or concerns, please inform the reception, and our team will be glad to assist. We look forward to welcoming you back to Bitacora Lanzarote. Best regards,
Director General
Very friendly staff the guys on reception are fantastic ver helpful even the people in the restaurant are fantastic 👍
Get the sunbeds back where the terraces are 👍
Dear Norman, Thank you for your fantastic review. We are pleased to hear that you found our staff, both at reception and in the restaurant, to be exceptionally helpful and friendly. Regarding the placement of sunbeds, we appreciate your feedback. If you have specific requests or concerns during your stay, please inform the reception, as they are ready to assist with any issues. We look forward to welcoming you back to Bitacora Lanzarote. Best regards,
Director General