Les avis et commentaires suivants ont été rédigés par des invités ayant réservé via notre site Web. Ces personnes nous ont autorisés à publier leur nom, les dates de leur séjour et l’évaluation qu’ils ont faite de notre établissement.
Quelques jours après le départ de Apartamentos Bitacora Club, les clients ont reçu une forme de mesure de qualité et de satisfaction client envoyée par la société Ecommerce Hotels. Cette société garantit que les évaluations ont été effectuées par des personnes séjournant à Apartamentos Bitacora Club. les commentaires publiés dans les portails d'opinion ne garantissent pas que les évaluations et les commentaires ont été faits par des personnes ayant séjourné dans notre établissement.
Le tableau suivant indique la moyenne des évaluations faites par nos clients à travers le système de mesure de qualité fourni par Ecommerce Hotels.
Total des affichages durent 12 mois
Mondial
Staff are a real credit to bitacora Bar and reception staff are excellant
Pool is always freezing would be great if the chill was improved slightly
Dear Glen, Thank you very much for your fantastic review! We're delighted to hear that our bar and reception staff made such a positive impression—they'll be thrilled to know their efforts are appreciated. We understand your feedback about the pool temperature and will definitely take it into consideration. Looking forward to welcoming you back for another enjoyable stay at Bitacora! Best Regards.
Director General
Great stay as always, clean complex and friendly staff, good location, great to have the iron in the rooms now
I have no improvements, visit at least twice a year
Dear Joanne, Thank you for your fantastic review! We're so glad to hear you had another great stay with us. It's wonderful that you found the complex clean, the staff friendly, and the location convenient. We're also happy that you appreciated the addition of the iron in the rooms. We look forward to welcoming you back soon! Best regards.
Director General
Very clean. Most of the staff were very friendly and helpful.
Bedding to be changed more than once per week. All of the bar staff were lovely except for one small blonde haired lady. I dont think that customer service is her strongest point.
Dear Darrell, Thank you for your feedback and for recognizing our cleanliness and the friendly service from most of our team. We’re glad you enjoyed your time here and appreciate your input on our housekeeping schedule for bedding changes. We’re also sorry to hear that one interaction did not meet our usual standards. We’ll look into this to ensure a warm and welcoming experience from all of our staff. We hope to welcome you back soon for an even better stay!
Director General