LES OPINIONS
Nous avons une très bonne mesure de la qualité en raison de nos propres commentaires des clients.
Nous avons une très bonne mesure de la qualité en raison de nos propres commentaires des clients.
Les avis et commentaires suivants ont été rédigés par des invités ayant réservé via notre site Web. Ces personnes nous ont autorisés à publier leur nom, les dates de leur séjour et l’évaluation qu’ils ont faite de notre établissement.
Quelques jours après le départ de Apartamentos Bitacora Club, les clients ont reçu une forme de mesure de qualité et de satisfaction client envoyée par la société Ecommerce Hotels. Cette société garantit que les évaluations ont été effectuées par des personnes séjournant à Apartamentos Bitacora Club. les commentaires publiés dans les portails d'opinion ne garantissent pas que les évaluations et les commentaires ont été faits par des personnes ayant séjourné dans notre établissement.
Le tableau suivant indique la moyenne des évaluations faites par nos clients à travers le système de mesure de qualité fourni par Ecommerce Hotels.
Total des affichages durent 12 mois
Mondial
Staff were very friendly and accommodating. The complex was clean and the apartment was spotless. The beds were very comfortable. The pool was a great size and very clean. The bar and food were excellent.
As you can see I have given 10 out of 10 for everything but there is one reason I could never return; the sun-bed situation in the morning. There is a situation that the only way to get a bed is to queue for an hour from 8am to 9am each morning which is crazy. Can the pool not be cleaned and tidied the night before or early morning to allow people to go in once they wake up. Or towels of those who “book” a bed be removed after 2 hours if they do not return. Other than that Bitacora is perfect and we had a very happy time, but the stress of standing behind a chain each morning is not something people like doing on holiday. Thanks.
Dear Peter, Thank you for your wonderful review and perfect rating! We’re thrilled to hear that you enjoyed our friendly staff, clean facilities, comfortable beds, and excellent bar and food offerings. We sincerely apologize for the inconvenience you experienced with the sun-bed situation. Your feedback is invaluable, and we are currently exploring ways to improve this aspect, including possible changes to our pool maintenance schedule and policies regarding unattended towels. We appreciate your understanding and hope to have the opportunity to welcome you back for a more relaxing stay in the future. Best regards,
Director General
Lovely apt and complex , staff are friendly and very helpful.
Lovely apartments very clean snack bar very reasonable would definitely stay again
Only issue was with sun beds up at 8 to get into a queue to get a sunbed is not a relaxing holiday and for the beds to be left with towels most off the dry with out any use was a shame
Dear Martina, Thank you for your fantastic review and perfect rating! We’re delighted to hear that you enjoyed our clean apartments and found our snack bar to be reasonably priced. We apologize for the inconvenience you experienced with the sunbeds. Your feedback regarding the queue and the issue of unattended towels is valuable, and we will work on addressing these concerns to enhance our guests' comfort. We look forward to the opportunity of welcoming you back for a more relaxing stay. Best regards,
Director General