OPINIONES
Tenemos un buen sistema de medición de calidad debido a las opiniones de nuestros huéspedes.
Tenemos un buen sistema de medición de calidad debido a las opiniones de nuestros huéspedes.
Las siguientes calificaciones y comentarios han sido escritas por huéspedes que han reservado a través de nuestro sitio web. Estas personas nos han autorizado a publicar su nombre, las fechas de su estancia y la evaluación que han hecho de nuestro establecimiento.
Días después de la salida de Apartamentos Bitacora Club, los huéspedes han recibido un formulario de medición de calidad y satisfacción de clientes, enviado por la empresa Ecommerce Hotels, esta compañía garantiza que las evaluaciones han sido realizadas por personas que han estado hospedadas en Apartamentos Bitacora Club, a diferencia de los comentarios que se publican en portales de opinión, los que no garantizan que las evaluaciones y comentarios hayan sido realizados por personas que se han hospedado en nuestro establecimiento.
El siguiente cuadro informa el promedio de las evaluaciones realizadas por nuestros huéspedes, a través del sistema de medición de calidad proporcionado por la empresa Ecommerce Hotels.
Total opiniones últimos 12 meses.
Global
The upgrades were excellent and the staff in the bar & reception helpful and welcoming.
The apartment was mostly clean except there was deficits in the bath room behind the door, and shower tray looked dirty but I don’t think that was the cleaners fault
Dear Dee, Thank you for taking the time to share your feedback regarding your recent stay at Bitacora Lanzarote Club. We're thrilled to hear that you found the upgrades to be excellent and that our bar and reception staff were helpful and welcoming. We apologize for any cleanliness issues you encountered in the bathroom. Please rest assured that we take cleanliness very seriously, and we will address the areas you mentioned to ensure that our standards are consistently met. Your comments are invaluable to us as they help us identify areas where we can improve. We appreciate your understanding and hope that this will not deter you from choosing to stay with us again. If you have any further suggestions or concerns, please feel free to reach out. We look forward to the opportunity to welcome you back for an even better experience in the future. Warm regards,
Director General
This was our third time to stay at Bitacora, we love it. Lovely pool, apartments are clean and spacious and it's a great location, we will most certainly be back. Food at the pool bar is great quality.
It would be great if the the towels supplied were a bit bigger.
Dear Sarah, Thank you for your wonderful review and for choosing Bitacora Apartments as your preferred destination for the third time! We are absolutely thrilled to receive a perfect rating of 10 out of 10 from you and to know that you love your stays with us. We're delighted to hear that you enjoyed the lovely pool, clean and spacious apartments, and our convenient location. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad that we could meet your expectations once again. We're also pleased to know that you enjoyed the food at our pool bar. Our culinary team takes great care to serve high-quality and delicious meals, and your appreciation means a lot to us. Thank you for your suggestion regarding the size of the towels supplied. We always value guest feedback as it helps us identify areas where we can make improvements. Rest assured, we will take your comment into consideration as we strive to enhance our amenities and services. We truly appreciate your loyalty to Bitacora Apartments, and we can't wait to welcome you back for your fourth visit. If there's anything specific you'd like us to arrange for your next stay, please feel free to let us know, and we'll do our best to accommodate your preferences. Once again, thank you for your kind words and for being a part of the Bitacora family. We're looking forward to making your next stay even more memorable! Best regards,
Director General
We have stayed in the Bitacora Cub apartments many times they are a firm favourite with our family. On this occasion we had to leave early because of illness at home and I will never forget the kindness shown to us on our departure. Thank you.