OPINIONES
Tenemos un buen sistema de medición de calidad debido a las opiniones de nuestros huéspedes.
Tenemos un buen sistema de medición de calidad debido a las opiniones de nuestros huéspedes.
Las siguientes calificaciones y comentarios han sido escritas por huéspedes que han reservado a través de nuestro sitio web. Estas personas nos han autorizado a publicar su nombre, las fechas de su estancia y la evaluación que han hecho de nuestro establecimiento.
Días después de la salida de Apartamentos Bitacora Club, los huéspedes han recibido un formulario de medición de calidad y satisfacción de clientes, enviado por la empresa Ecommerce Hotels, esta compañía garantiza que las evaluaciones han sido realizadas por personas que han estado hospedadas en Apartamentos Bitacora Club, a diferencia de los comentarios que se publican en portales de opinión, los que no garantizan que las evaluaciones y comentarios hayan sido realizados por personas que se han hospedado en nuestro establecimiento.
El siguiente cuadro informa el promedio de las evaluaciones realizadas por nuestros huéspedes, a través del sistema de medición de calidad proporcionado por la empresa Ecommerce Hotels.
Total opiniones últimos 12 meses.
Global
We had a fantastic family holiday at the Bitacora. The staff in the reception and bar were so friendly, helpful and could not do enough. We definitely would like to return. Very relaxing and a friendly atmosphere.
I think the apartments could be cleaned every day.
Dear Marie, Thank you for your feedback and 9.3 rating! We're thrilled you had a fantastic holiday with us. Our staff at reception and the bar were friendly and accommodating. We appreciate your suggestion about daily apartment cleaning and will review our procedures. We hope to welcome you back and make your stay even better. Thank you for choosing us and sharing your thoughts. Warm regards,
Director General
Apartments are well located. Quiet are with walking distance to old and new town. Pool area and bar area is nice, new reception is very welcoming.
Apartments are well located. Quiet are with walking distance to old and new town. Pool area and bar area is nice, new reception is very welcoming.
Cleaners entering apartments when curtains are obviously closed and don't want to be disturbed, then insisting a firm is signed.sunved issue leaves the apartments down not enough beds to accommodate those staying their, management make the rules but don't get involved in removing towels
Dear Elaine, Thank you for choosing to stay at Bitacora Lanzarote Club and for sharing your feedback with us. We're delighted that you enjoyed the well-located apartments, the pool area, and the new welcoming reception. It's great to know that you found the location convenient for exploring both the old and new towns. We apologize for any inconvenience caused by the housekeeping staff entering your apartment. Your feedback regarding the handling of curtains and the signing of the firm is duly noted, and we will address this with our team to ensure that such situations are handled more sensitively. We understand your concerns about the sunbed availability around the pool area. It's something we are actively working on to ensure that all our guests have a comfortable experience. We appreciate your patience and understanding. Thank you for bringing these matters to our attention, as it allows us to make necessary improvements. We truly value your feedback, and we hope to have the pleasure of welcoming you back in the future for an even better stay. Best regards,
Director General