We hebben een zeer goede kwaliteitsmeting vanwege onze eigen beoordelingen.
De volgende beoordelingen en opmerkingen zijn geschreven door gasten die via onze website hebben geboekt. Deze mensen hebben ons gemachtigd om hun naam, de data van hun verblijf en de evaluatie die zij van onze vestiging hebben gemaakt te publiceren.
Dagen na het vertrek van Apartamentos Bitacora Club, hebben gasten een vorm van kwaliteitsmeting en klanttevredenheid ontvangen, verzonden door het bedrijf Ecommerce Hotels, dit bedrijf garandeert dat de beoordelingen zijn gemaakt door mensen die in Apartamentos Bitacora Club hebben verbleven, in tegenstelling tot de opmerkingen die zijn gepubliceerd in opinion portals, die niet garanderen dat de evaluaties en opmerkingen zijn gemaakt door mensen die in onze vestiging zijn gebleven.
De volgende tabel meldt het gemiddelde van de beoordelingen gemaakt door onze gasten door de kwaliteit meetsysteem geleverd door het bedrijf Ecommerce Hotels.
Totaal aantal bezoekers de laatste 12 maanden
Globale
Nice upgrade to reception and pool bar.
Apartment needs upgrading ,bathroom very tired broken tiles near taps. Website booking needs fixing ,booked holiday confirmed and payed booked flights only for reservation to be cancelled. Lisa was amazing but totally overun in the morning with no help feel sorry for her .
Dear Mark, Thank you for your feedback and rating. We're glad you appreciate the upgrades to the reception and the pool bar. We apologize for the issues you encountered with the apartment and the website booking. Your comments are noted, and we'll work to address and improve these aspects. Lisa's dedication is appreciated, and we'll ensure she has the support needed. We value your input and hope to provide a better experience on your next visit. Best regards,
Director General
Perfect
Nothing
Dear Giles, Thank you for your perfect 10 rating and the simple yet wonderful feedback—perfect! We're delighted to have provided an excellent experience, and we look forward to welcoming you back for more perfect stays. Best regards,
Director General
Enjoyed another great stay on the complex. Friendly staff both on reception, cleaning staff and pool bar etc.... enjoyed it so much we booked again for January 24 whilst we were there
Only one thing would be to extend the snack menu beyond 12 noon as you don't always want a big meal that early, if it was extended to maybe 1pm or 2pm it would attract more people to eat
Dear Louise, Thank you for your perfect rating and for choosing to stay with us again! We're thrilled that you had another fantastic experience and that our staff contributed to your enjoyment. We greatly appreciate your feedback regarding the snack menu timing. Your suggestion to extend it beyond 12 noon is valuable, and we'll take this into consideration to accommodate our guests' preferences better. We're excited to welcome you back in January 2024! If there's anything else we can do to enhance your stay, please feel free to let us know. Warm regards,
Director General
