OPINIONES
Tenemos un buen sistema de medición de calidad debido a las opiniones de nuestros huéspedes.
Tenemos un buen sistema de medición de calidad debido a las opiniones de nuestros huéspedes.
Las siguientes calificaciones y comentarios han sido escritas por huéspedes que han reservado a través de nuestro sitio web. Estas personas nos han autorizado a publicar su nombre, las fechas de su estancia y la evaluación que han hecho de nuestro establecimiento.
Días después de la salida de Apartamentos Bitacora Club, los huéspedes han recibido un formulario de medición de calidad y satisfacción de clientes, enviado por la empresa Ecommerce Hotels, esta compañía garantiza que las evaluaciones han sido realizadas por personas que han estado hospedadas en Apartamentos Bitacora Club, a diferencia de los comentarios que se publican en portales de opinión, los que no garantizan que las evaluaciones y comentarios hayan sido realizados por personas que se han hospedado en nuestro establecimiento.
El siguiente cuadro informa el promedio de las evaluaciones realizadas por nuestros huéspedes, a través del sistema de medición de calidad proporcionado por la empresa Ecommerce Hotels.
Total opiniones últimos 12 meses.
Global
Staff were very friendly and accommodating. The complex was clean and the apartment was spotless. The beds were very comfortable. The pool was a great size and very clean. The bar and food were excellent.
As you can see I have given 10 out of 10 for everything but there is one reason I could never return; the sun-bed situation in the morning. There is a situation that the only way to get a bed is to queue for an hour from 8am to 9am each morning which is crazy. Can the pool not be cleaned and tidied the night before or early morning to allow people to go in once they wake up. Or towels of those who “book” a bed be removed after 2 hours if they do not return. Other than that Bitacora is perfect and we had a very happy time, but the stress of standing behind a chain each morning is not something people like doing on holiday. Thanks.
Dear Peter, Thank you for your wonderful review and perfect rating! We’re thrilled to hear that you enjoyed our friendly staff, clean facilities, comfortable beds, and excellent bar and food offerings. We sincerely apologize for the inconvenience you experienced with the sun-bed situation. Your feedback is invaluable, and we are currently exploring ways to improve this aspect, including possible changes to our pool maintenance schedule and policies regarding unattended towels. We appreciate your understanding and hope to have the opportunity to welcome you back for a more relaxing stay in the future. Best regards,
Director General
Lovely apt and complex , staff are friendly and very helpful.
Lovely apt and complex , staff are friendly and very helpful.
We had difficulty getting sunbeds , we had to que from 8.15am each morning to get a sun bed which are released at 9am. Unaccompanied towels should be removed by staff if there is no one on the bed after two hrs.
Dear Michelle, Thank you for your wonderful review and for rating us 8.8 out of 10! We're pleased to hear that you enjoyed the apartment and our friendly staff. We appreciate your feedback regarding the sunbeds. We understand how frustrating it can be to wait for a spot, and we will certainly consider your suggestion about removing unaccompanied towels after a certain period to improve the situation. We hope to have the pleasure of welcoming you back soon, and we’ll strive to make your next stay even more enjoyable. Thank you again for your valuable input!
Director General